Marjan898 Privacy Policy – Protecting Malaysian Members' Data

This Privacy Policy is published by marjan898 (hereinafter referred to as "we", "marjan898", or "the Platform") and applies to all users and registered members of the marjan898 platform accessible at marjan898.best.

This policy explains:

• The types of personal data we collect from you during your use of the platform.
• The purposes for which data is collected and how we use it.
• The parties we may share your data with, and the circumstances under which we do so.
• The security measures we take to protect your data.
• Your rights regarding the personal data we hold about you.
• How you can reach us for privacy-related enquiries or requests.

This Privacy Policy is to be read together with Terms & Conditions marjan898. By registering an account or continuing to use the marjan898 platform, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Marjan898 collects several categories of personal data from our members. Below is a complete list along with the reason for collecting each:

A. Information You Provide Directly:

B. Automatically Collected Information:

Marjan898 does not collect sensitive category data such as biometric data, health information, religious beliefs, or political views unless specifically required by law. We do not use facial recognition or any biometric technology in any part of our platform.

Marjan898 uses members' personal data only for legitimate, clearly stated purposes. The following are the primary uses of the data we collect:

• Account Management: Registering your account, verifying your identity, processing deposits and withdrawals in Malaysian Ringgit (RM), updating account information, and managing VIP tiers and rewards.
• Transaction Processing: Processing payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; verifying transactions and generating accurate account statements.
• Platform Security: Detecting and preventing fraud, duplicate accounts, money laundering and other unlawful activities that could harm the platform or other members.
• Customer Support: Handling member enquiries, complaints and support requests via live chat, Telegram, WhatsApp or email — all in Bahasa Melayu.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the interface, performance, and overall user experience of the marjan898 platform.
• Service Communications: Sending important account notifications — such as deposit confirmations, lottery draw results, security alerts and policy updates — via email or SMS.
• Legal Compliance: Complying with requirements from competent authorities, including anti-money laundering (AML) obligations and other reporting requirements applicable to platforms operating in Malaysia.
• Responsible Gaming: Monitoring gambling patterns to identify signs of problem gambling and offering appropriate support to members who may need assistance.

Marketing: With your consent, marjan898 may send you information about promotions, bonuses and special campaigns via email or in-app notifications. You may withdraw this consent at any time through your account settings or by clicking the "unsubscribe" link in any promotional email.

Marjan898 does not sell, rent or commercialise member personal data to any party for marketing purposes or commercial gain. Data sharing only occurs in the following limited circumstances:

• Trusted Service Providers: We share necessary data with third-party service providers who help us operate the platform — such as game providers (Pragmatic Play, PG Soft, Evolution Gaming, JILI and others), technology infrastructure providers and payment processors. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Malaysian Payment Providers: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, the necessary transaction details are shared with the respective providers. Such sharing is governed by each provider's own privacy policy, which is also subject to Malaysian law.
• Regulatory Authority: marjan898 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when lawfully required under applicable Malaysian law or a valid court order. We will endeavour to notify you of any such request unless prohibited from doing so by law.
• Business Transfer: In the event of any merger, acquisition, or transfer of business assets, member data may be transferred as part of those assets. You will be notified in advance and given the option to request account deletion if you do not agree.

In all data-sharing arrangements, marjan898 ensures that recipients are bound by confidentiality and security obligations equivalent to or stricter than those we uphold ourselves.

The security of member personal data is a top priority at marjan898. We invest continuously in cutting-edge security infrastructure to keep your data protected at all times. The security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and marjan898 servers are encrypted using TLS 1.3 protocol with 256-bit encryption. This ensures that no third party can read or tamper with data in transit.
• Secure Servers with Restricted Access: marjan898 servers are housed in data centres with strict physical access controls. Only authorised personnel with a clear operational need are permitted to access systems containing member data.
• Encrypted Passwords: marjan898 does not store your password in plain text. Passwords are stored using a strong one-way hashing algorithm (bcrypt) with a random salt. Even in the event of a security breach, your original password cannot be recovered.
• 24/7 Security Monitoring: marjan898's automated monitoring system operates 24 hours a day to detect suspicious activity such as repeated failed login attempts, access from new locations, or unusual transaction patterns.
• Two-Factor Authentication (2FA): marjan898 supports and encourages the use of 2FA as an additional layer of security for member accounts.
• Regular Security Audits: The marjan898 platform undergoes regular security audits by independent third parties to identify and address vulnerabilities before they can be exploited.

Data Breach Response: In the event of a data security breach affecting members' personal data, marjan898 is committed to notifying affected members within 72 hours from the confirmation of the breach, in line with industry best practices. The notification will include details on the nature of the breach, the data potentially involved and the steps we are taking to address it.

Marjan898 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's core functionality — including staying logged in during a session, retaining language preferences, and session security. Without them, the platform will not function properly. These cookies cannot be disabled.
• Performance Cookies: Collects information on how visitors use the platform (e.g. most frequently visited pages, time spent on each page). This data is used in aggregate form to improve platform performance and design. You may choose to disable these cookies.
• Functional Cookies: Saving your preferences such as default bet size, display settings, or favourite games for a more personalised experience. Disabling these cookies will reduce convenience but will not affect core platform functionality.
• Security Cookies: Helps us identify suspicious activity, prevent CSRF (Cross-Site Request Forgery) attacks and protect your account from unauthorised access.

Cookie Management: You can manage or delete cookies through your web browser settings at any time. Please refer to your browser's documentation (Chrome, Firefox, Safari, Edge) for detailed instructions. Note that disabling all cookies may affect your experience on the marjan898 platform.

Marjan898 does not use third-party cookies for advertising or cross-site tracking purposes. No third-party advertising networks are permitted to place tracking cookies on our platform.

Marjan898 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required under applicable Malaysian law.

General Retention Period:

• Active Account Data: Retained for as long as your account remains active at marjan898 and until all contractual obligations have been fulfilled.
• Financial Transaction Records: Retained for 7 years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in line with AML compliance requirements.
• Security Logs: Retained for 2 years for the purposes of security incident investigation and digital forensics.
• Support Communication Records: Retained for 3 years from the date of last interaction, for reference and complaint resolution purposes.

Data Deletion Request: You may request the deletion of personal data that marjan898 no longer needs for operational purposes. However, we may be unable to fulfil a deletion request in full if the data is required for legal compliance, dispute resolution or agreement enforcement. Deletion requests can be submitted by email to support@marjan898.best.

As a marjan898 member residing in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 21 days from receipt of a valid request.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of personal data that is no longer required for the original purpose for which it was collected or that has been processed unlawfully.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time by using the unsubscribe mechanism we provide.
• Data Portability Rights: You may request a copy of the personal data you have provided to us in a machine-readable format (JSON or CSV) for transfer to another platform.
• Right to Lodge a Complaint: If you believe that the processing of your data violates the PDPA or this Privacy Policy, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights above, contact the marjan898 privacy team by email at support@marjan898.best with the subject line "Privacy Rights Request", including your full name and account number. We will respond within 14 working days.

The marjan898 platform is intended strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe your minor child has registered an account on marjan898, please contact us immediately at support@marjan898.best. We will investigate the matter, close the account in question and delete all associated personal data without delay.

Marjan898 conducts age verification during the registration process and KYC (Know Your Customer) process to prevent underage sign-ups. Any account found to belong to an individual under 18 will be closed immediately, and all balances will be returned to the verified bank account holder upon confirmation.

Marjan898 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, evolving legal requirements or platform improvements. The amendment notification procedure is as follows:

• Significant amendments will be communicated to all active members via their registered email address at least 14 days before it takes effect, ahead of the notice period for Terms & Conditions, given the sensitive nature of data privacy.
• The "Updated" date at the top of this document will always reflect the date of the most recent amendment.
• Archived versions of previous privacy policies are available upon request by emailing our privacy team.
• Continued use of the marjan898 platform after the effective date of any amendment constitutes acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account before they take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The latest version will always be available at marjan898.best/privacy-policy.

For any enquiries, requests, or concerns regarding this Privacy Policy or how marjan898 handles your personal data, you can reach us through the following channels:

• Email: support@marjan898.best — Please include "Privacy Inquiry" in your email subject line to help us process your request faster.
• Live Chat: Available on the marjan898 platform 24 hours a day, 7 days a week. Our agents are fluent in Bahasa Malaysia and can handle basic privacy enquiries directly.
• Telegram & WhatsApp: For enquiries that require a faster response. Contact details are available upon logging in to your marjan898 account.

Marjan898 is committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion, the maximum response time is 21 working days in accordance with Malaysia's PDPA requirements.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) or the relevant regulatory body.